Returns & Exchanges
At Maison Asrar, we strive to ensure your olfactory experience is exceptional. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused and unopened fragrance products.
Initiate Your Request
Contact our dedicated concierge team via email with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Carefully pack the item in its original, cellophane-wrapped packaging to ensure it remains protected during transit.
Ship to Maison
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our artisans verify the product's condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing