Frequently Asked Questions
Everything you need to know about your luxury fragrance experience.
Are Maison Asrar fragrances original and authentic?
Yes, every fragrance in our collection is 100% authentic, crafted with premium ingredients and bottled under strict quality controls to ensure a luxury olfactory experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.
Can I return a fragrance if I don't like the scent?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 14 days of delivery. We recommend purchasing our discovery sets before committing to a full bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Do you offer wholesale or bulk purchasing?
Yes, we provide wholesale opportunities for authorized retailers. Please contact our support team via the 'Contact Us' page for more information on bulk pricing.